FAQ Member Playoff

Here’s a helpful FAQ to learn about playoff tickets for members:

 

What are the dates of the playoff games?

What are Playoff Packs & how many can I order?

How does the PAY-AS-WE-PLAY payment plan work for Playoff Packs?

How do I order my Playoff Packs?

How do I order extra Playoff Packs?

How do I get access to playoff tickets if I choose not to order Playoff Packs?

Will all home playoff games be played at Stade Saputo?

How is parking handled for the playoffs?

I still have questions, who do I contact?

 

What are the dates of the playoff games?

  • Specific playoff rounds, game dates, opponents and game times that the Impact could play at home are not yet known. However, here are the pre-determined game dates for each round of the playoffs:

Knockout                             October 26 & 27

Conference Semi-Final     October 30 & November 6

Conference Final               November 22 & November 30

MLS Cup Championship   December 10

 

What are Playoff Packs & how many can I order?

  • Playoff Packs guarantee you reserved seats* for every home game throughout the playoffs. (*seating sections within General Admission are reserved – not specific seats) 

  • Playoff Packs offer BIG savings vs. individual game playoff tickets - member-only pricing for Playoff Packs provide up to 35% savings vs. individual game playoff tickets!

  • The number of Playoff Packs (at special Member price) you may purchase is limited to the number of seats in your 2016 season ticket account.

  • The seat locations you enjoy for the regular season will be made available to you for the playoffs through the purchase of Playoff Packs.

  • Click here to review information regarding playoff ticket pricing.

 

How does the PAY-AS-WE-PLAY payment plan work for Playoff Packs?

  • Payment for Playoff Packs is PAY-AS-WE-PLAY which means your credit card will only be charged one game at-a-time as we qualify for each round of the playoffs.

  • All Playoff Pack orders are automatically enrolled into the PAY-AS-WE-PLAY payment plan. A credit card is required for this pre-sale and the Pay-As-We-Play payment plan.

  • If you can only pay using a debit card or cash, you will need to order your member Playoff Packs by phone during the Member-only pre-sale at 514-328-3668. Debit card and cash payments must be received within 48 hours of your Playoff Pack order. This payment must be done in person at the Stade Saputo ticket office during normal business hours and it will be for the full amount of your Playoff Pack order. You will receive a refund for any games not played within your Playoff Pack.

  • Unfortunately, we cannot accept checks for Playoff Packs.

 

How do I order my Playoff Packs?

  • Playoff Packs will be available for purchase via a private Member-only pre-sale.

  • On October 13 at 9am, you will receive an email with an online purchase link. The Link will lead you to an online order form, which will list your 2016 season ticket locations and show you the total Playoff Pack price for all of your seats. Simply click the “Order Your Playoff Packs” button, enter your credit card information and complete the order. You will be automatically enrolled into the PAY-AS-WE-PLAY payment plan. Your card will not be charged at this time.

  • This online pre-sale runs from October 13 (9am) to October 17 (10pm), 2016

  • Playoff Pack tickets for each game will be emailed to you round-by-round within 48 hours of each game being confirmed.

 

How do I order extra Playoff Packs?

  • Members will have the opportunity to purchase up to 10 additional Playoff Packs at the Non-Member price well in advance of the general public.

  • Non-member Playoff Packs offer up to a 15% savings vs. individual game playoff tickets!

  • Extra Playoff Packs will only be available for purchase over the phone at 514-328-3668 during an exclusive pre-sale scheduled to take place from October 19 to October 20 during regular business hours.

 

How do I get access to playoff tickets if I choose not to order Playoff Packs?

  • Individual game tickets for the playoffs will be available for purchase online during a series of general public on-sales which will occur round-by-round as we advance through the playoffs. These tickets are first-come, first-served; they are not discounted and are subject to per ticket service fees.

  • Special note: the member-only pre-sale is the only opportunity for members to secure playoff tickets at up to a 35% savings and to retain their regular season seats for the playoffs. Immediately following the member-only pre-sale, member seats will be released and made available to the general public for the playoffs on a first-come, first-served basis.

 

Will all home playoff games be played at Stade Saputo?

  • No. The Knockout round (if applicable) and Semi-Final home games will be played at Stade Saputo. The Conference Final home game and MLS Cup (if applicable) will be played at Olympic Stadium. For games played at Olympic Stadium, members with Playoff Packs will be assigned the most similar seats to your Stade Saputo seats in your current price category.

 

How is parking handled for the playoffs?

  • Unfortunately, we are unable to provide pre-paid parking for the playoffs. Only Season Loge and Premium season ticket members who have parking included in their loge and premium season tickets have access to reserved parking during the playoffs. 

 

I still have questions, who do I contact?